All stock items featured online are subject to stock availability. If you order an item that is out of stock we will contact you by e-mail or phone:
You can then decide to: (i) Substitute it with another item (ii) Keep the selected item on back order (iii) Cancel your order completely without charge (iv) Delay the whole order until all items are in stock
Defective goods may be returned to us in their original condition and packaging for a full refund. If any items ar4e customised then unless there is a manufacturing fault then these items cannot be returned for a refund
Except for the above, refunds will only be given at the discretion of the management, provided goods are returned in good condition, at the purchaser’s expense. Postage charges are not eligible for refund. Returns can only be made with our prior agreement.
If we have supplied a copy or proof of the artwork/design for approval, either in hard copy or electronically, and this has been accepted, then we cannot accept any responsibility for any subsequent errors. Any errors that are shown to be due to us will be corrected free of charge.
Delivery and Delivery charges
Unless otherwise stated, all delivery charges given in our quotations are for delivery by First Class Royal Mail post in the UK, or standard airmail outside of the UK. Guaranteed delivery options are available and the extra charge for these services can be quoted on request.
If you select normal first class post or airmail or other services that do not offer a guaranteed delivery service then whilst we will do our best to post the order to meet your requirements it should be noted that unless you choose and pay for a ‘Guaranteed Next Day delivery’ postal or courier service that we are not responsible if the order is not delivered on time. Depending on the value of the goods we reserve the right to send them by recorded or registered delivery or by courier – in which case the extra cost will be borne by ourselves.
Guaranteed deliveries on specific days for the UK mainland (Monday-Saturday), can be made by choosing the appropriate guaranteed delivery service at check out. This service is not available for certain areas such as the Scottish Islands, Highlands and parts of Northern Ireland. Further details of the affected postcodes are available on request. The cut-off point for ‘next working day’ deliveries is shown on the web site calendar – and depends on the delivery method and products(s) selected
For shipments outside the UK, we will normally despatch these by Royal Mail on a ‘to be signed for’ delivery basis. The transit time is normally 5-7 working days for European destinations and 7-10 outside Europe – but these are only estimated and non-guaranteed indications. We can use courier services, if required, for more urgent deliveries.
In the unlikely event that a delivery is declared lost by the carrier, you will be entitled to either a replacement or full refund. We cannot be held responsible for actions or delays beyond our control and under no circumstances do we accept any claim for consequential loss as a a result of a failed or lost order.
Duties and Taxes
If any items are sent overseas, then they may be subject to local duties and/or taxes. Any payment of these duties and taxes has to be made by the person receiving the consignment.
On line payments are taken securely by Worldpay or Paypal..
We also accept cheques drawn on a UK bank Payment should be made to CardsnBadges LLP .(the address is given below) . If payment is made by cheque, then we reserve the right to delay despatch of orders until payment has cleared
If we agree to ship the order prior to payment being received, then payment must be made upon receipt of goods. Any delay in payment beyond 15 days will attract a late payment fee of £20
Product Details & Personalisation Details (where applicable)
We do not make any claims regarding suitability for purpose of any of our products and do not accept any liabilities, directly or indirectly, resulting from the usage of the products.
Badges, Sashes, Rosettes, Lanyards and Wristbands:
All badges and rosettes are supplied with safety pin clips on the back. If the badge or rosette is for a child under 3 – please tell us, so we can supply a plastic safety clip fastening
We cannot guarantee to print to specific Pantone colours on small orders.
We cannot reproduce anyone else’s trademarked text, trademarked logos or copyrighted images. We take every effort to avoid the use of anything that might be copyright or trademarked, and if necessary we will seek further clarification and assurances from the customer, but it is the ultimate responsibility of anyone requesting any personalised text, image, graphic or photograph to ensure that there are no legal reasons to prevent their use. By placing the order and accepting our terms and conditions, then the purchaser agrees, without reservation, to indemnify us against any legal action that might ensue and to accept full legal responsibility and costs associated with any consequent legal action.
If you are supplying us with a photograph or original artwork, then please supply as large an image as possible and do not crop any photographs too tightly . You must ensure that you have the photographer’s or original artist’s permission to use his/her work. If felt necessary, then we reserve the right to ask for additional clarification or assurances that you have the requisite permissions – and if requested you must provide us with adequate proof.
Notwithstanding our best efforts as detailed above, any photograph, text or image if supplied to us or any text requested from us will, by default, be assumed to have the requisite permissions obtained for reproduction purposes. If as a result of the use of the image or text there is any legal challenge regarding the legality of such use, then by requesting us to produce the order, you agree to indemnify us against any legal action that might ensue, and agree that any legal costs incurred in the defence of the action, as well as the cost of our time, and any other costs we incur as a result of this incident, will be passed to you.
Clothing or custom printed items:
Please ensure that you carefully read the washing/cleaning instructions for any clothing and mugs
Chess sets, Bears and Balloons:
For stock items such as chess sets : Photographs and images of the products may differ from the actual products, due to the hand made nature of several of the products, such as slight variations in the actual colour and size.
Further details available here
11 Tottington Avenue Springhead Oldham OL4 4RY
0845 519 1231 firstname.lastname@example.org
Company Registration No. OC374095